Dealing with difficult people – Keeping it simple

Course Description

Dealing with difficult people

Are you looking for an online course that will help you at work? Do you need a refresher course or training course that you can add to your existing training material?

Our elearning course will be ideal for you!

This elearning course we will look at how to deal with difficult people in the work environment.

Of course, the tips you pick up should help you deal with difficult people outside your workplace too!

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With 5 key learning points this is an ideal elearning course for business of all types:

The 5 sections for this course are:

1: Difficult people are everywhere – Difficult people are found everywhere so at some point you’re going to work with one

2: Types of difficult people – There are several different types of difficult person and this course will introduce you to them

3: Dealing with difficult colleagues – How to deal with difficult people when you work with them

4: Dealing with difficult clients and customers – How to deal with difficult people you interact with for your job

5: Yourself – What you can do to be in control and not the difficult person yourself

Including an online assessment and SCORM compliant you can access the course via our website or via your own Learning Management System.

If you are looking for an introduction into how to deal with difficult people or refresher this 30 minute course covers 5 steps to help you.

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At the end of this course on dealing with difficult people you will have covered a lot of ground including:

- How difficult people are found everywhere!
- How to deal with difficult type of people
- Some of the different types of people and their characteristics
- How to deal with difficult people outside of work
- What you can do to be in control and to avoid being the difficult person!

Course objectives

  • Identify different types of people and their characteristics
  • Understand how to deal with difficult people when you work with them
  • How to deal with difficult people outside the workplace
  • What you can do to be in control and not be the difficult person
  • How difficult people are found everywhere, so you need to know how to deal with them